Ecom Horizon Privacy Policy

Privacy Policy

1. Introduction

Ecom Horizon is committed to protecting your privacy and ensuring the security of any personal information you share with us. This Privacy Policy explains how we collect, use, protect, and disclose any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information").

2. Information We Collect

We may collect the following categories of personal information:

  • Contact information (name, email address, phone number)
  • Company name and details
  • Payment information (for service agreements)
  • Website usage patterns and analytics
  • Communications with our team
  • IP address and device information

3. How We Use Your Information

We use the collected information to:

  • Provide, operate, and improve our services
  • Process and fulfill service requests
  • Communicate with you about services and updates
  • Respond to inquiries and provide customer support
  • Personalize your experience on our website
  • Analyze trends and usage patterns to improve our offerings
  • Detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity

4. Information Sharing and Disclosure

We may share your personal information with:

  • Our service providers who perform services on our behalf
  • Third-party partners for marketing or analytical purposes, with your consent
  • Regulatory authorities or legal representatives when required by law
  • In connection with a business transfer or sale of company assets

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including:

  • Encryption of sensitive data
  • Secure access protocols
  • Regular security audits
  • Physical, electronic, and procedural safeguards

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance website functionality
  • Analyze website traffic and usage patterns
  • Personalize your experience
  • Serve relevant advertising

You may manage your cookie preferences through your browser settings.

7. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing communications
  • Request information about data sharing practices
  • File a complaint with relevant data protection authorities

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes.

10. Contact Us

For questions about this Privacy Policy or our data practices, please contact:

Email: privacy@ecomhorizon.com
Phone: (555) 123-4567
Address: Ecom Horizon LLC, 123 Commerce Street, Anytown, USA 12345

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the terms herein.

Frequently Asked Questions

Have Questions About Our Services? We Have Answers!

What platforms do you specialize in for e-commerce store creation?

We specialize in building professional e-commerce stores on Shopify and WooCommerce platforms. Our team has extensive experience with both platforms, allowing us to recommend and implement the best solution based on your specific business needs, budget, and growth goals.

How long does it take to build an e-commerce store?

The timeline varies depending on the complexity of your project. A basic store can be completed in 1-2 weeks, while more advanced stores with custom features may take 3-6 weeks. During our initial consultation, we’ll provide you with a specific timeline based on your requirements.

Do you help with existing stores or only create new ones?

We work with both new and existing stores. Whether you need a brand-new store built from scratch or want to optimize and improve your current online shop, our team can help. Our optimization services are specifically designed to enhance the performance of existing stores.

What rights do I have to the UGC content created through your services?

With all our UGC packages, you receive full commercial usage rights to the content we create. This means you can use the photos and videos across all your marketing channels, including social media, your website, email campaigns, and even paid advertisements.

How do you measure the success of your optimization services?

We track key performance indicators (KPIs) relevant to your business goals, including conversion rates, average order value, traffic growth, bounce rates, and revenue increases. We provide regular reports showing how these metrics improve over time and make data-driven recommendations for continued growth.

How can your Etsy mentorship help improve my shop's visibility and sales?

Our Etsy mentorship programs are designed to significantly improve your shop’s performance through expert guidance on Etsy SEO, strategic keyword research, optimized listing descriptions, and effective pricing strategies. We analyze your specific niche and competition to help you stand out in search results and create a shop that converts browsers into buyers. Our clients typically see measurable improvements in shop visits and sales within the first 30-60 days of implementing our recommendations.

Do I need to provide my own products for UGC content creation?

Yes, you’ll need to provide the physical products for our creators to feature in photos and videos. We typically request products to be shipped to our creative team 7-10 days before content production begins. For international clients, we can sometimes arrange local creators to minimize shipping costs and delays.

Do you offer ongoing maintenance or support after my store is built?

Our Premium Full Suite package includes 3 months of post-launch support for bug fixes and minor updates. For ongoing maintenance, we recommend our Monthly Retainer package under Optimization & Consulting, which provides regular updates, optimizations, and technical support to ensure your store continues to perform at its best.

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