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Have questions about our services or ready to start your e-commerce journey? We're here to help. Reach out to our team using any of the methods below.

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contact@ecomhorizon.com
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(424) 432-3706
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30 N Gould St, STE 35044, Sheridan, WY 82801
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Why Contact Us

  • Expert Consultation

    Get professional advice on your e-commerce strategy from our team of specialists.

  • Quick Response

    We respond to all inquiries within 24 hours during business days.

  • Tailored Solutions

    Get custom e-commerce solutions designed specifically for your business needs.

  • No Obligation

    Initial consultations are free with no commitment required.

Frequently Asked Questions

Have Questions About Our Services? We Have Answers!

What platforms do you specialize in for e-commerce store creation?

We specialize in building professional e-commerce stores on Shopify and WooCommerce platforms. Our team has extensive experience with both platforms, allowing us to recommend and implement the best solution based on your specific business needs, budget, and growth goals.

How long does it take to build an e-commerce store?

The timeline varies depending on the complexity of your project. A basic store can be completed in 1-2 weeks, while more advanced stores with custom features may take 3-6 weeks. During our initial consultation, we’ll provide you with a specific timeline based on your requirements.

Do you help with existing stores or only create new ones?

We work with both new and existing stores. Whether you need a brand-new store built from scratch or want to optimize and improve your current online shop, our team can help. Our optimization services are specifically designed to enhance the performance of existing stores.

What rights do I have to the UGC content created through your services?

With all our UGC packages, you receive full commercial usage rights to the content we create. This means you can use the photos and videos across all your marketing channels, including social media, your website, email campaigns, and even paid advertisements.

How do you measure the success of your optimization services?

We track key performance indicators (KPIs) relevant to your business goals, including conversion rates, average order value, traffic growth, bounce rates, and revenue increases. We provide regular reports showing how these metrics improve over time and make data-driven recommendations for continued growth.

How can your Etsy mentorship help improve my shop's visibility and sales?

Our Etsy mentorship programs are designed to significantly improve your shop’s performance through expert guidance on Etsy SEO, strategic keyword research, optimized listing descriptions, and effective pricing strategies. We analyze your specific niche and competition to help you stand out in search results and create a shop that converts browsers into buyers. Our clients typically see measurable improvements in shop visits and sales within the first 30-60 days of implementing our recommendations.

Do I need to provide my own products for UGC content creation?

Yes, you’ll need to provide the physical products for our creators to feature in photos and videos. We typically request products to be shipped to our creative team 7-10 days before content production begins. For international clients, we can sometimes arrange local creators to minimize shipping costs and delays.

Do you offer ongoing maintenance or support after my store is built?

Our Premium Full Suite package includes 3 months of post-launch support for bug fixes and minor updates. For ongoing maintenance, we recommend our Monthly Retainer package under Optimization & Consulting, which provides regular updates, optimizations, and technical support to ensure your store continues to perform at its best.

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